Mobile / Casino
94bet operates under a defined policy framework that governs how your account, transactions, and data are handled. Access to our platform depends on your local law and eligible regions — read these terms carefully before you proceed.
These terms apply each time you access your 94bet account, initiate a transaction, or interact with any part of the platform. By continuing to use the site, you confirm that you have read and accept the conditions set out here. Eligibility is not universal — availability depends on the laws of your jurisdiction and the regions we serve. We do not extend service where local regulation prohibits it, and it is your responsibility to confirm your eligibility before opening or funding an account. When you make a deposit through bKash, Rocket, or Bank Transfer, the transaction is subject to both our platform terms and the conditions of the payment provider you use. We are not responsible for delays or failures that originate at the payment provider's end. Your transaction record is visible in the account history section after each completed transfer. Any dispute over a recorded transaction should be raised through our support channel, not directly with the payment provider alone. We may update these terms when our operating conditions change. Notice of material changes will be posted on the site before they take effect. Continued use after that date constitutes acceptance.
Not every part of the 94bet experience falls under the same rule set. Understanding the scope helps you know where to look when a question comes up about your account, a transaction, or content you see on site.
Login, registration, identity verification, and account suspension decisions are covered fully. If your account is restricted, the process to query or appeal that decision runs through our published support route.
Deposits and withdrawals made via bKash, Rocket, or Bank Transfer fall within scope. The transaction log in your account is the authoritative record; any discrepancy should be raised with our support team.
Games, odds, information, and editorial content published on 94bet are covered by this policy. Game content is supplied by Microgaming, Habanero, PG Soft, and PlayStar; their own terms may also apply to individual titles.
External links, payment provider interfaces, and studio platforms sit outside this policy's direct scope. We are not liable for third-party terms, errors, or outages — check each provider's own policy where relevant.
You have a set of concrete actions available to you under these terms. Knowing them means you can act quickly if something with your account or a transaction needs attention. Your account history page shows every completed deposit and withdrawal — if a transaction is missing or recorded incorrectly, that is your starting point. You can update your registered name, phone number, and contact email through the account settings page, subject to identity verification steps shown there. If you believe a term has been applied incorrectly to your account, you can submit a formal query via our support channel and receive a written response. Requests to close your account or remove personal data are handled through the same route. We aim to acknowledge contact promptly, though we do not publish a fixed response window. All actions under this policy are available to you regardless of which payment method — bKash, Rocket, or Bank Transfer — you use for your account.
Open the account history section to see a full log of deposits, withdrawals, and session activity. This is the reference point for any transaction query you raise with us.
Update your name, contact number, or email via account settings. Changes that affect identity verification will prompt additional steps shown on the page.
Submit a query through live chat or the contact form if you believe a term has been applied incorrectly. Reference the specific transaction ID or account action in your message for a faster response.
Closure requests and data removal requests are processed through our support team. We handle these in line with the terms in effect at the time of your request.
Any question about how this policy applies to your account can be directed through the channels below. Use the one that suits your situation — live chat for quick account queries, the contact form for formal written requests.
Start a chat session from the support icon on any page. This is the fastest route for account access questions and transaction queries. Available through the site's help section.
Use the written contact form for formal policy queries, data requests, or account closure. Describe your query clearly and include your registered account details to avoid back-and-forth.
The help centre covers common policy questions, account steps, and transaction guidance. Check there first — many queries about bKash or Rocket transactions are already answered in the published articles.
Account security and data handling are part of how 94bet operates, not an afterthought. Here is what we do and how you can verify it from your account.
We retain account and transaction data for the period required by our operating terms. Your history — including bKash, Rocket, and Bank Transfer records — stays in your account log and can be accessed at any time while your account is active.
We use cookies to maintain your session, remember your language preference, and understand how pages are used. You can review and adjust cookie settings from the preferences link in the site footer at any time.
Your login credentials are stored in hashed form. We do not store your bKash PIN or Rocket wallet password. If you suspect unauthorised access, change your password immediately via account settings and contact support.
To request a copy of your data, ask about retention periods, or raise a privacy concern, use the contact form in the support section. Reference your account email so we can locate your record without delay.
These are the questions we see most often about how the policy works, what it covers, and what you can do if something needs attention.
Access depends on your local law and whether Bangladesh is in our eligible regions at the time you register. We do not extend service where local regulation prohibits it. Check the eligibility section of the terms page or contact support to confirm your status before funding your account.
We retain transaction records for the period required by our operating terms, even after account closure. If you want to know the exact retention period that applies to your account, submit a written query through the contact form with your registered email address.
Yes. Contact us through the support form and specify the approximate date you opened your account. We will confirm which version of the terms applied at that time and provide the relevant text on request.
Open your account history page first — completed transactions usually reflect within a short window. If the deposit is still missing after that, contact live chat with your bKash transaction reference number. Do not raise the dispute with bKash directly until you have checked with us first.
Submit your request through the written contact form in the support section. Include your registered email and account ID. We process data removal requests in line with the terms in effect at submission. We will confirm receipt and let you know the expected timeline.
Material changes are announced on the site before they take effect. Continuing to use your account after the stated effective date means you accept the updated terms. If you disagree with a change, you should contact support before that date to discuss your options, including account closure.