Mobile / Casino
94bet collects only the account and transaction data needed to run your wallet, process payments through bKash, Rocket, or Bank Transfer, and keep your account secure. This policy explains exactly what we hold, why we hold it, and what you can do about it — access depends on your local law and eligible regions.
When you open an account with 94bet, we collect the registration details you submit — name, contact information, and the payment method you choose to fund your wallet. If you deposit via bKash, Rocket, or Bank Transfer, we retain a transaction record linked to your account ID. This record lets you view your deposit and withdrawal history inside your account area at any time. We also collect technical data: device type, browser session identifiers, and the pages you navigate. This helps us keep the account login path stable across mobile and desktop. We do not sell your personal data to third parties for marketing purposes. Cookies are used to maintain your session state and remember your preferences between visits. You can manage cookie settings through your browser, though disabling certain cookies may affect how the account area functions. Data we hold is kept only for as long as it is needed for account operation, transaction records, or where retention is required by applicable law. If you close your account, we will tell you which records we must retain and for how long before deletion occurs. The full retention schedule is available on request through our support channel.
This policy covers all data processed when you interact with 94bet directly — from account creation through to wallet activity. It does not extend to third-party services you access through links on this site, and it does not cover how payment processors like bKash or your bank handle data on their own systems. Use this section to understand the boundary clearly.
All data collected at registration, login, and during account management sessions falls inside this policy. This includes your credentials, profile details, and any changes you make in your account settings area.
Deposit and withdrawal records linked to bKash, Rocket, or Bank Transfer are covered here. We hold these to support account history, dispute resolution, and any legally required retention period applicable in your region.
Your browsing behaviour on the 94bet site — pages visited, session duration, device type — is captured through standard analytics. This data is used only to improve the account journey and is not tied to your identity in a personally identifiable way.
Payment processors, game content studios, and any external links have their own separate privacy practices. Once you leave the 94bet domain or interact with a third-party payment gateway directly, their policy — not ours — applies.
You have real, actionable choices when it comes to your data on 94bet. The most direct route is through your signed-in account area, where your registration details are visible and editable. If you find an error in your contact information or wallet details, you can correct them there without contacting support. For records you cannot edit directly — such as historical transaction logs linked to your bKash or Bank Transfer activity — you can request a copy or ask us to review accuracy through our published support route. If you want to understand exactly what personal data we hold against your account ID, raise a data inquiry via the support channel and we will provide a summary. Where local law gives you a right to request deletion, we will process that request and confirm which records must be retained under applicable legal obligations. Availability of these rights depends on your local law and the eligible region you access from.
Log in and open the account settings area to see the personal and contact data held against your profile. Transaction history, including bKash and Rocket deposits, is visible in the wallet section.
Update your contact details, preferred payment method, or profile information directly in the account settings page. Fields that are locked for security reasons can be changed by raising a support request.
If you want a full summary of what we hold, or if something in your record looks incorrect, contact us through the support route listed on this page. We will respond with the relevant account-level detail.
Where your local law allows it, you can ask us to delete personal data. We will confirm what can be removed and what must be kept under legal retention rules before we proceed.
If you have a question about how we handle your data, need to correct a record, or want to understand what information is held against your account, the routes below are the ones we actively manage. We do not publish channels we cannot staff. All privacy-related inquiries are handled through the same support paths as account and payment questions.
Open the chat widget from the 94bet site footer or account area. State that your question is about privacy or personal data so the team can route it correctly from the start.
Send your privacy or data inquiry to the support email address shown in the site's contact section. Include your account ID so we can locate your record without asking for additional verification steps.
The Help Centre linked from your signed-in account area contains published answers to common data and policy questions. Check there first — it covers most record review and correction requests without needing direct contact.
We approach data handling as an operational responsibility, not a box to check. Every account on 94bet carries a transaction record that you can view, and we work to keep that record accurate and accessible to you at all times through the signed-in account area.
Cookies on 94bet keep your session active and remember your last visited section. You manage them from your browser settings. Blocking functional cookies may prevent automatic login and some account-area features from loading correctly on mobile.
Your account credentials are stored with hashing in place. We do not store plain-text passwords. If you suspect unauthorised access, use the password reset path on the login page immediately and follow the verification steps shown there.
Transaction records — including bKash, Rocket, and Bank Transfer logs — are retained for the period required by applicable law or account operation needs. Once that period passes, records are removed or anonymised. The exact schedule is available on request.
When this policy changes in a material way, we post a notice in the account area before the new version takes effect. Continuing to use your account after that date means you have seen the notice. You can always request the previous version through support.
These are the questions we see most often about data, account records, and how to act on your rights. If your question is not covered here, the support routes listed on this page will get you a direct answer.
We collect the registration details you enter — name, contact information, and payment method preference. If you use bKash, Rocket, or Bank Transfer, a transaction record is added to your account. Technical data like device type and session identifiers is also captured to keep the login path stable.
Yes. Log in and open the account settings area to view your profile and transaction history. For a full summary of everything held against your account ID, submit a data inquiry through the live chat or email support route and we will pull together the relevant detail.
We do not sell your personal data to third parties for marketing. Payment processors like bKash handle transaction data on their own systems under their own privacy practices. Game content studios receive no personally identifiable information from your account. Third-party links leave our policy boundary entirely.
Transaction records — covering bKash deposits, Rocket payments, and Bank Transfer logs — are kept for as long as account operation requires or applicable law mandates. When that period ends, records are removed or anonymised. Contact support to request the specific retention period for your account region.
Open account settings while signed in and update the relevant fields directly. If a field is locked — for example, a payment method that has already been verified — raise a correction request through live chat or email. Include your account ID so the team can locate the right record without delay.
We will tell you which records must be retained under applicable legal obligations before deletion proceeds. Records not subject to retention requirements will be removed or anonymised. Contact support to start the account closure and data deletion process. Availability depends on your local law and eligible region.